ORDERS TAKE 3-5 BUSINESS DAYS TO PROCESS-NO REFUNDS OR EXCHANGES on Lash Products

 If you are not satisfied, we will gladly accept returns within 30 days of the delivery date with the following conditions:

Please save your original packaging for a minimum of 30 days from the delivery date. We will require equipment to be packed in original packing materials in order to be eligible for a return. Items must be in brand-new condition and unused. Make sure you contact our Customer Care Department within seven (7) days of receiving your item to notify any damages or missing parts.

To be eligible for a return, you must reach out to our Customer Service Department first in order to get your Return Authorization. Only ship your product after talking to our Customer Service team. Once you have received authorization, returned products must be returned in the same condition that you received them and undamaged in any way. Remember, products have to be returned in their original package. Lash Hideaway LLC has the right to refuse any returns that are not in their original condition. Items returned without the original packaging are subject to a 25% restocking fee.

We inspect all returned items and will refund you based on the item’s condition. Once your return is received and inspected, we will notify you via email that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Approved refunds will be processed within five (5) business days after we receive the returns, and a credit will automatically be applied to the original payment method. Allow your bank 5 to 10 business days from our refund receipt to show on your bank statement. 

Shipping Charges for Returned or Exchanged are the customer’s responsibility and are non-refundable.

Customers are responsible for adequately packaging their equipment for return to Lash Hideaway LLC to avoid any possible damage during shipping transit. Any damage resulting from improper packaging and insufficient protection inside the shipping box is the customer’s fault. Items returned must be tightly secured inside the package with accessories safely protected to avoid damage due to shifting during transportation.